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Albertsons, Coupons and You

Christine

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Mar 28th, 2013

Piggy Bank on Pile of Coupons

Since last week, we’ve gotten a lot of emails that look like this:

“Hi, My store was bought by another company. Are you changing your coupon programs? I only shop with you because of your coupon program.”

We know that many of our customers make their shopping decisions solely based on coupons, and have come to enjoy the programs that SUPERVALU has put into place. So the BIG question is, are we changing programs?

The short answer is, “possibly.” We are a much different company that evaluates our market areas and takes into strong account what works in each place. If you’ve followed Albertsons coupon mentions around the web, you’ve probably seen references to the fact that Albertsons stores in the South and Southwest  do not  publish a coupon policy and instead post the policy at our stores. We haven’t had a cookie cutter approach to coupons because our market areas are so unique. We want to do what’s right for each store and for the customers who shop there.

At the heart of couponing is also the everyday price of items. It’s high on our list of priorities to get pricing right for our stores, and we’re working hard right now to do that. We also want to increase the quality in fresh food and make positive investments in our stores making them a great place to shop.

What we want from you is your feedback. You can email us at couponquestions@albertsonsllc.com to let us know your thoughts on changes, what’s important to you, what you think we do well and what we need to improve.

Providing our customers with value on the brands they love is important – not just to us, but to every retailer, and we appreciate it when customers tell us what’s important to them. Right now, we’re in the process of evaluating our programs, and when we have something more to share, we will. You’ll see it in our stores, on our shelf tags, and in our ads, and you’ll hear about it from us on our Facebook page and from our associates.

We appreciate your business! Please let us know what your thoughts are.

101 Responses to Albertsons, Coupons and You

  1. Cheryl 10/04/2013 at 3:07 am

    Twice the Value coupons are really the main reason I shop at Albertsons… I’m ok with some limits on them, all of us who coupon get frustrated with the people who run hundreds of transactions, but please keep the TTVs!

  2. Cami 02/05/2013 at 2:14 am

    I love your twice the value coupons and the benefits they have to pair with your great sales. Please, please, please continure to offer this program. It makes me be able to spred my paycheck out and make ends meet. I live in the Caldwell, Idaho area where I shop regularly between two Albertsons stores. I love the customer service and friendly staff. Please consider continuing the twice the value coupons. Thank you for your time.

  3. Lori 18/06/2013 at 6:25 pm

    Albertsons is my favorite store in the Lake Elsinore area. Without coupons, I will be forced to shop at a nearby market that I don’t like. I always prefer Albertsons as it is clean, bright and the customer service is the best. Living on a disability income, coupons are something that I have learned to rely on to stretch my few dollars each month for groceries.

    • Jana 19/06/2013 at 9:40 pm

      Hi Lori, Thanks for taking the time to share your feedback with us! A customer care representative will be reaching out to you shortly for more information about your experiences via email. Thanks again and I hope you have a great rest of your day!

  4. Celeste 19/06/2013 at 5:54 pm

    Well I will like to know if we have twice the value coupon in dallas or fort worth TX.

  5. Cara 19/06/2013 at 9:56 pm

    I was very sad when I heard the twice the value coupons were going away. Where I live there is only one other store which doubles and only up to .50. My family is on a tight budget and I do my best to save money with coupons. I hope that with the recent changes there will be some other form of coupon savings or bringing the doublers back!!

  6. Lynne 19/06/2013 at 10:44 pm

    I also love the double coupons that Albertsons offered when we lived in WA. Moving to MT it is one of the things I miss most. It was a challange to choose which 3 coupons to use- and it helped us bolster our food storage for the lean times of the year.

  7. Marie Roberts 20/06/2013 at 6:30 pm

    I would like to see Albertson”s price match other ads and also take competitors coupons!

  8. Elizabeth Hoppe 24/06/2013 at 5:26 am

    Years ago Albertsons, Fred Meyers and Safeway all competed against each other, they had double coupons weekly. Now only Safeway consistently does this, Fred Meyers not at all (I vote bah humbug on Fred Meyers these days, that’s another story from this). I would love to see Albertsons start back up with weekly double coupons as Safeway does. We have a tight budget and need that advantage here in Oregon, our economy and incomes are really hurting. Thanks

  9. Leslie Moon 26/06/2013 at 5:53 am

    My Albertsons store in Hammond, Louisiana is one of the stores recently bought. One of the managers at my store, namely Kevin, t has always gone out of his way to help me, especially with coupons. I am hoping that this change will bring the benefits that I hear are offered at other stores, such as Twice the Value Coupons. I am an avid coupon user and any help we can get these days is appreciated.

  10. Tashia 14/07/2013 at 2:28 pm

    Albertson’s is my very favorite place to shop in Arlington Tx… I love the double saving on the coupons and the customer service I receive from the store managers. I know a lot of people that price match items at Walmart for there shopping needs…. My question will Albertson’s get to a point where they will price match and take competitors store coupons!..

  11. Betty Knight 15/07/2013 at 9:51 pm

    I really wish that the stores would follow your policy of posting coupon practices in the store. I have gone in twice to the Albertsons store in Apple Valley, CA to ask if I can see the policy, and get told they are waiting for a copy from corporate. The second time I went in, one of the checkers was willing to explain the policy, but still there were no copies posted or available for customers. The checkers couldn’t even find the policy for them selves.

  12. Pam 17/07/2013 at 3:04 pm

    I shopped at Albertsons only because of the TTV coupons. I also changed to the Pharmacy there because it was convenient. I have not been back since you took the TTV’s away. Unfortunaley it was a pain to only be able to do three transactions at a time. Most big grocery stores have twice the value or three times the value days that require no coupon. This makes it easier for people who are trying to by food on a budget and do not have the time to go through the line for several days for several times. Trying to work and provide food for your family is hard enough without all the restrictions on trying to provide for your family. I think you just need to have days where you can double or triple without special coupons. Also I live in Lewiston, Idaho area. The two stores here are not very friendly. You have nice checkers and then you have ones that do not want to help you in any way and feel that your are cheating when you use coupons. If I go to Spokane which is a 3 1/2 hour trip for me to go shopping every store up there is friendly, courteous and very welcoming to couponers. I have had managers ask me to come back to there store, opened a seperate line for me to help facilitate checkout and asked me to return. I asked why and the comment was so I will spend money in their store. I try to go whenever I can to Spokane because of this. It is extemeely difficult when you are supposed to be saving money not spending extra on gas due to courteous people. I do not feel that it is right to treat people who are trying to save money in this economy with disdain. I like Albertson’s but not the higher prices.

  13. roni 21/07/2013 at 2:40 pm

    I have worked at Albertsons for over 10 years. I hear from most employees they find it cheaper to shop elsewhere due to pricing competition. Just curious to know if that would change if more percentage taken off at the register for employees would help. I find it disappointing that they have to shop somewhere else, and not support their own employer. The card for us, just does not seem to help them.

  14. Richelle 09/08/2013 at 8:04 pm

    I am new to Texas, and always shopped at coupon friendly stores back in FL. One of THE BEST stores to shop was the one that took competitor coupons. I love shopping Albertson’s, the staff is super friendly and the store is clean and bright. I am still learning the ins and outs of couponing here in my new area, but this is one thing that would put Albertson’s ON THE TOP!

    • Customer Care Customer Care 11/08/2013 at 9:39 pm

      Sounds like a great suggestion, Richelle. I will let our teams know that you’d like Albertsons to accept competitors coupons. I’m glad you like the staff and store at your local Albertsons! We hope to see you there more often! ~Marie

  15. Megan 27/08/2013 at 12:46 am

    I hope they don’t change policys, I honestly shop there only for deals/ when I can double or triple my coupons. Even Thought The Albertsons in my area, litereally STINK. I don’t know what it is about this area, because In Arizona I never had that problem. I was also today you can only double/triple 4 coupons and can’t do another transaction because they will not double coupons after that. very distasteful.

    • Customer Care Customer Care 01/09/2013 at 4:20 pm

      We currently don’t have plans to change our coupon policy, Megan. I’m sorry to hear that your local Albertsons has a bad odor. I would like to see if there’s something we can do about it, so could you please let me know which store this is? Also, that way I can confirm what the double/triple coupon policy is in your area and let the appropriate people know if there were any discrepancies between what you were told and what the policy is. Thank you and I hope to hear from you soon! ~Marie

  16. jennifer lacoax 29/08/2013 at 1:40 pm

    We’ll become Texas residents in just over a month and I’m researching grocery stores that double coupons. I noticed in an article posted that each one of your individual stores posts a coupon policy for said store. Will this still be true for September 2013 or has the coupon policy changed? I remember my mother shopping at Albertson’s when I was a girl in California. Been living in Tennessee for nearly 30 years and we don’t have Albertson’s here. Looking forward to checking it out. :)

    • Customer Care Customer Care 01/09/2013 at 4:38 pm

      We don’t have plans to change our coupon policy in Texas, Jennifer. We still would encourage you to speak with your local store about coupon acceptance at that store, but there are no major changes planned. Good luck with your move and we hope to see you soon! ~Marie

  17. Karla Diaz 30/08/2013 at 4:09 pm

    I would like to request the coupon policy. Where can I get it?

    • Customer Care Customer Care 01/09/2013 at 4:51 pm

      The best place to get information about the coupon policy is at your local Albertsons, Karla. Thanks for asking and have a great day! ~Marie

  18. Nina 01/09/2013 at 6:25 pm

    I love your store, it was a main reason that i love to coupon there rather than a competitors. I had a question in regards to overage for a certain item. Does it get applied to your complete transaction? I know that other stores in Texas do with Manufactor coupons. I would like to continue to purchases items at your store without being turned away because of my coupon is higher by .04 cents of the price.
    I love that you all offer Military discounts much appreciative from a military town and please keep the double coupons up, would be nice if our went up to $1.00 like other Albertsons in the US.
    Thank you

    • Customer Care Customer Care 02/09/2013 at 8:26 pm

      I understand that having a coupon that’s a few cents over the retail cost of the item can be rather bothersome, Nina, however we currently do not offer overage in your area. I have shared your comments regarding overage and double coupons with our teams for their consideration. Thanks for your feedback and for shopping at Albertsons. Have a wonderful rest of your day! ~Marie

  19. Patricia 29/09/2013 at 2:41 pm

    I was so disturbed recently when I shopped the Clifford store in Ft Worth, TX. I asked to see the coupon policy and was told they are not allowed to let us view or have a copy, really? As one who teaches classes how on earth does Albertson’s expect our students to coupon correctly if we are not allowed the privilege to obtain a copy of the store policy? it only makes me send my students to your competition here, which for me is Kroger, even given the fact that they DO NOT double/triple at least their stores are coupon FRIENDLY. I was also appalled to learn that your store policy does not allow for the consumer to use overage towards the basket purchase. the reason being I had a coupon that exceeded the price the product (the store will get reimbursed the full value) but during the transaction the money actually showed to be back to the customer on the screen, yet when the change popped out the cashier scooped it up to put it back in her drawer, really? I had seen a story on a blog about a cashier taking the change from a small child when the customer had overage as well. If your corporate office are the ones encouraging this it is not good for business, but I have to admit I do believe it now. I have worked cash office before and know the whole process, this is coupon fraud at he hands of a major grocer. I am for sure going to spread the word and maybe this will be in the news just like Walgreen’s, I see when people cheat the system by using coupons the wrong way and get procuted, but I haven’t seen anyone challenge your practice…that will change!

  20. Georgette Dugas 02/10/2013 at 11:52 am

    I live in Lafayette Louisiana and i would love to seeyall double we have no wheres here that dose so i drive 45 min away to krogers in Lakes Charles for this. I love shopping in yoour store and do for sale items and meat. But if yall doubled it would be the only place i shopped i love yall store thanks

    • Customer Care Customer Care 03/10/2013 at 12:44 am

      I’m glad you love our stores, Georgette! I’ve shared your suggestion for double coupons with our teams to consideration. Thank you for shopping at Albertsons and have a great evening! ~Marie

  21. Michelle Hellebrand 23/10/2013 at 6:04 pm

    Neither my husband nor I are currently employed. We are struggling with what ever money we get. We sometimes have to rely on no-profit agencies for help with non food items. We do not have a car and the closest grocery store is the Albertson’s across the street. I like some of the changes I am seeing like lower prices, but still way out of our price range. We take advantage of the meat deals and generic products and we hardly ever purchase produce from Albertson’s as we have noticed it does not last long and usually goes bad before we can eat it all. I recently started couponing and I really hope that Albertson’s continues with the doubling of coupons as this will really help this struggling family of four…

    • Customer Care Customer Care 26/10/2013 at 4:06 pm

      Thank you for your feedback on the prices, quality and coupon acceptance at your local Albertsons, Michelle. I have shared your feedback with our teams. I’m sorry to hear that the produce at your local store does not last too long after you purchase it. Could you please email me at AlbertsonsHelpers@supervalu.com with the location of the Albertsons you shop? Thank you! ~Marie

  22. sandra 01/11/2013 at 3:16 pm

    i shop at the lewiston idaho store and i work very hard to get money back when i shop. i went to the lewiston store after many hours of planning for my first overage money back trip and asked about overage from coupons, and the girl there said, “you pay us, we don’t pay you.”
    The walmart in clarkston wa does allow overages and its a short 5 minute trip from albertsons if that along the river.

    • Customer Care Customer Care 03/11/2013 at 9:48 am

      I’m sorry to hear your disappointment, Sandra. Although many Manufacture coupons do have a specific face value, the product purchase price will only be applied to the coupon. No coupon overage will be given. Manufacturer coupons are available for specific items and not intended for any other products, this is the manufacturer’s intention and we’ll do our best to abide by this policy. Every cashier should be writing down the value applied on each coupon so that that we are able to receive the exact credit from the coupon clearing house. This is also why our registers are set up in this way, particularly so that if there are audits we can show that only the product’s prices was applied to a purchase. I hope that this clears up any confusion. ~Kimberly

  23. Cameisha 04/11/2013 at 12:25 pm

    I am new to Reno , Nevada and want to know if there is an Albertsons here or an affiliate? I see on various coupon sites that the stores doubles coupons…do they double up to $.50 or is it more? I love to see the deals they get at your store and was excited to search for one near by.
    Thanks,
    Cameisha

    • Customer Care Customer Care 10/11/2013 at 11:57 am

      We actually do not have any Albertsons stores or affiliates in Reno, Nevada, Cameisha, so I’m not able to comment on the coupon policies of the stores in your area. But, I hope that your move was a good one and that you’re enjoying the Biggest Little City! ~Marie

  24. Leslee 15/11/2013 at 7:08 pm

    SO are the stores in Texas still doubling coupons ? If so.. to what amount? and is it only on certain days ?

    • Customer Care Customer Care 23/11/2013 at 1:15 pm

      Yes, they are, Leslee! We’ll still triple coupons up to $0.39 and double coupons up to $0.50 every day! Happy couponing! ~Marie

  25. Jo 26/11/2013 at 7:17 pm

    I am in NW NM. Our local Albertsons will not accept a coupon if it is over the price of the item (even by a penny!). If its on sale for $1.99 they will refuse a $2 coupon (and I’m not even expecting overage!). This has to be ridiculously bad for business. Because of this, not much can get me in the doors anymore. I take my Albertsons ad to Walmart and price match. I really hope this is changed!

    • Customer Care Customer Care 27/11/2013 at 4:26 am

      I’m sorry to hear that, Jo. Which location are you shopping at? I’d like to look into this further for you, thanks! ~Cindy

  26. Kimberly Maddox 27/11/2013 at 12:19 am

    We don’t get double couponing in Orange County CA and fell that it is not fair just because we are in CA. I also feel that the coupon policies in CA changed after they started airing that couponing show. We are not trying to buy $1000.00 of dollars in groceries for $10.00 we just want to make sure that are hard earned wages are stretched so that our families are eating well balanced meals. My all time favorite jingle for Albertsons is: ” You can shop at a 1000 stores but there is only one that’s yours Albertson’s is your store.” Let’s get back to that. Also love the staff at the 3825 Alton Parkway – Irvine CA store “They Rock”. Just a household that wants to make ends meet without always struggling. thank you

    • Customer Care Customer Care 30/11/2013 at 1:07 pm

      Thank you for your feedback regarding our coupon policies in California, Kimberly. At Albertsons, we like finding new ways to help our customers stretch their budget, so I’ll share your request that we offer double couponing in California. I’ve also shared your compliments for our Irvine store on Alton Parkway so the staff there knows how much you think they rock! Thanks again! ~Marie

  27. Jo 05/12/2013 at 5:39 pm

    This is a reply to my reply above (replying to it again doesn’t appear to be possible).

    The store is located in zip 87401.

    Just a couple of weeks ago we missed out on an amazing detergent sale because they refused our coupon that was 3¢ over.

  28. Ausa 12/12/2013 at 2:25 pm

    I had the worse coupon experience on Tuesday Dec 10th, 2013 at the Albertson in Long Beach CA on Willow Street.
    I had 15 coupons of Buy 1 get one free Essential item under $2.00 value. I got all my items, took them to the check stand. I gave him my coupons and he told me to wait. He then went and got the supervisor. They started talking and she said “I can only take 5 coupons for you.” I said why, it doesn’t say on your coupon that it has a limit. Then she said “I can only take 5 coupons. The store has a right to refuse any coupons!” I said can I see your policy for coupons. She said she didn’t have a copy and I had to go online to look for it. Then I said ok, I’ll buy just 5 items and use my 5 coupons. I gave my debit card to my sister to use to buy her stuff and use my other coupons. The supervisor told me, I can’t do that because it’s the same payment. Then told me, I can’t go outside and come back inside to use the other coupons I had.

    This lady was so rude!!! I asked her for her name, she wrote down Tina or Gina. I said what about your lastnight, so I can report you. She said I’m the only one here by that name.
    This is the 3rd time, I’ve experience a bad situation with the same manager. I don’t know what her problem is with people that coupons.

    Yesterday, I called your customer service. I was told someone would call me by today. I still haven’t heard back from anyone. I called the store manager. Spoke to a manger name Greg. Told him the situation. Of course it’s the same thing, he sounds like he is not familiar with the coupon rules too. He try to school me on the difference on how to read the coupons. So your coupon says 1 item per purchase. That means, each of my items has to have a coupon. He try to tell me, that means I can only have 5 coupons per day. I said no, had it said 1 item per transaction, then that means I only can have 1 item.

    So… make the story short!!! Yesterday, I went to the Albertson in downtown Long Beach. Guess what! I used all my coupons on one transaction. Reason being, cashiers knew the policy and had no problems with my coupons.

    • Customer Care Customer Care 15/12/2013 at 11:02 am

      I’m sorry you had such a difficult time redeeming coupons at the Albertsons on Willow in Long Beach, Ausa. Since you already spoke with the Store Director, I am making the District Manager aware of your experience. You should receive a follow up by email by the end of the day Monday. Thank you for bringing this to our attention and I hope you have a good rest of your weekend. ~Marie

  29. ayumi 08/01/2014 at 5:10 pm

    I’m new to couponing and still confuse with albertsons couponing policy. I live in orange county in the southern california area and I know many stores don’t double coupons anymore, but I go online and many forums I’ve read said albertsons still double coupons. Is that true??

    • Customer Care Customer Care 11/01/2014 at 7:41 pm

      Hello there, Ayumi. On occasion, Southern California Albertsons will double a coupon when there’s a promotional coupon in their ad with stipulations. Be sure to keep an eye on our circulars for the next Double Coupon event! ~Zachary

  30. Debbie 13/01/2014 at 3:00 pm

    We are a military family who will be pcs back to Texas. I was just wanting to know if the store in Euless, TX is still doing double coupons?

    Thank you in advance,
    Debbie

    • Customer Care Customer Care 14/01/2014 at 11:24 pm

      Great news, Debbie. The store in Euless does indeed double coupons. Hope this helps, and that you have a wonderful night! ~Cindy

  31. Jenn 14/01/2014 at 9:57 am

    I was treated poorly at a Portland, OR area Albersons cashier when I used coupons last night. There was a sale for La Victoria tortillas, buy one, get one free. I had two $1/1 coupons. I read the most up-to-date policy which stated that you may use a “cents-off” coupon on a free item. When I handed the cashier the coupons, he treated me as if I were trying to pull some kind of scam, and told me condescendingly “you can’t use a coupon on a free item”, to which I replied, “Oh, I guess I misread your coupon policy”. He repeated the same phrase, even more rudely, and I said, “I’m not arguing with you”, because I wasn’t. I was not going to argue over a dollar. However, I didn’t appreciate being treated that way when I was doing what I thought was okay to do.

    From reading this string of comments, it seems that your coupon policy is not clear to your patrons or your employees. It isn’t consistent, which is frustrating. Most couponers work hard to adhere to store policies, not work hard to cheat the system.

    I’m more than happy to provide the store and cashier number if that would help you. I’d also like to find the most up-to-date coupon policy for my region so that I am respecting the company’s policy. I would also like to be respected as a person who is trying to stretch their budget, not scam the store. Thank you.

    • Customer Care Customer Care 14/01/2014 at 11:35 pm

      Good Evening, Jenn. I’m very sorry to hear that you were treated this way when trying to use your coupons. We definitely want all of our valued customers to be treated with the utmost respect when shopping with us. I’d like to have the Director of the location you visited follow up with you directly. Please email me at AlbertsonsHelprs@albertsons.com , and let me know which location in Portland you visited. I await your email, and thanks for bringing this to my attention! ~Cindy

  32. savannah347 28/01/2014 at 5:58 pm

    Good point – if Albertsons discontinues the coupon policy, some customers may switch to a closer-located competitor who offers price match… I do appreciate both the great deals and the coupon doubling in DFW, TX! :)

  33. Mary 01/02/2014 at 10:20 am

    I saw an earlier post that Texas stores still double and triple coupons. My question is, is there a limit? I’ve tried using more than 3 coupons and was told they only allow 3, after that, it’s only the face value of the coupon. I get conflicting info every time I shop. I’m in the 76133 area. Thanks.

    • Customer Care Customer Care 02/02/2014 at 5:12 pm

      Great questions, Mary. Our stores will accept up to 75 coupons per transaction per day. There is a limit of 4 “like” coupons that can be doubled/tripled per transaction per day. I hope that information helps. ~Marie

  34. Mary Terry 28/02/2014 at 9:07 am

    I am from Fort Worth,Texas,76110 area,born and raised! I have a family of 6,That i have to feed and believe me, I do so appreciate TTV’s! Albertson’s has a great bunch of people working there,always there to greet you with a smile,even when you are not having the best of days,they can make me smile!THANK YOU STORE #4032 Store Director – Noe Garcia,!

  35. Elijah Store Discount Code 08/03/2014 at 9:43 am

    This site was… how do you say it? Relevant!! Finally I’ve found something which helped me.
    Many thanks!

  36. Melissa 10/03/2014 at 12:48 am

    I was told I couldn’t use manufacturer’s coupons just because they had another store on it. I have never had a problem using them at other stores because it is a manufacturer’s coupon not an actual store coupon. Stores still get reimbursed for manufacturer’s coupons. I was very upset when I left the store because of this. If this is the case I will not shop there again… I will shop at that competitor. Would be helpful to get some clarification on this matter… Thank you for your time

    • Customer Care Customer Care 10/03/2014 at 5:01 am

      I’m sorry to hear that you weren’t able to use your coupons, Melissa. I’d like to make sure that the Store Director is made aware of your experience. Which location did you shop at? I await your response, thanks! ~Cindy

  37. Melissa 10/03/2014 at 10:19 pm

    It’s in Litchfield Park, AZ. So, am I able to use them @ Albertson’s or not? Thank you for your response

  38. Sandra 14/03/2014 at 11:00 am

    Hello, I am in the Mesquite TX area and I was wondering what days are for double and triple coupons? I don’t want to go into the store and pick up everything I need then for them to tell me I wont be able to get the sale. I don’t receive the paper for Albertsons. How can I go about getting the sale paper in the mail?

    • Customer Care Customer Care 14/03/2014 at 4:23 pm

      I can definitely help you out with these questions, Sandra! In regards to the coupons, your stores in the Mesquite area on South Beltline Road and Motley Drive accept double and triple coupons. Please provide me with your store location and I will see if I can find any specific dates regarding any events relating to doubling and tripling. In regards to getting on our mailing list, please email me at AlbertsonsHelprs@albertsons.com with your mailing address and I would happy to submit a request for you to be added. I look forward to hearing from you! ~Shasta

  39. Rhonda 05/04/2014 at 5:15 am

    I was very upset to see that the San Angelo Texas location will no longer be doubling and tripling coupons. I live on the other side of town from Albertson’s and make the drive strictly for the doubling and tripling. Is there a reason you are stopping this practice? Now it is simpler to go right around the corner and price match at Walmart. I love the Albertsons store and have made friends with employees and managers alike and am sad to see this stop. Is there a way to convince you not to stop the doubling and tripling? Thank you

    • Customer Care Customer Care 06/04/2014 at 10:44 am

      We’re sorry to hear of your disappointment, Rhonda. Select stores will be discontinuing double and triple coupons on 4/8/14. This was originally a temporary promotion that was extended. We have found that it was only utilized by a small portion of our customers, so we decided to discontinue the promotion and move forward by offering greater savings and different promotions for everyone. In the past we had been offered promotions from our vendor partners which we were not able to participate in because of our commitment to the double and triple coupons. We hope that we will be able to serve you in the future and you will be able to take part in the great deals that are coming. Have a wonderful rest of your day. ~Kimberly

  40. Debra C 06/04/2014 at 12:43 pm

    im disappointed you’re changing the coupon policy. This is why i drive to shop there. I’m okay with restrictions on how many used, but please bring keep the policy as it is!

  41. Alex 12/04/2014 at 7:10 pm

    How can I print coupons online

    • Customer Care Customer Care 13/04/2014 at 11:06 am

      Good question, Alex. When you are on our website, http://www.albertsons.com, you will want to hold your mouse over the tab at the top of the page that says “What’s on Sale?” then click on the option “Online Coupons.” On the following page you will want to select the coupons you wish to print then click the red box “Print Coupons.” You will want to follow the steps described. Please keep in mind that you will need to install the online coupon printer in order to be able to print the coupon. If you have any other questions, please let us know. ~Kimberly

  42. Joseph Smith 29/04/2014 at 5:01 pm

    I am a novice coupon and discount finder. I have mostly been shopping at a competitor of yours; but have recently been persuaded to return to shopping at your store. I would just like a clarification on the coupon policy of my local store at Sunrise Way and Vista
    Chino Vista in Palm Springs California. Do they double coupons and take manufactures coupons. Also, if there is a difference between that store and the one in Beaumont California. I have had great experiences at your stores and look forward to shopping there more.

    • Customer Care Customer Care 29/04/2014 at 5:44 pm

      We’re glad to have you, Joseph, and thank you for posting on our blog! Your store located on Sunrise does accept manufacturer coupons, but according to my database they do not double or triple coupons. In regards to the store in Beaumont being different than the store on Sunrise, sometimes different stores can have slightly different coupon acceptance polices based on the geographic location. My suggestion would be to go to the customer service counter and request a copy of the coupon policy for whichever store you plan on visiting on a regular basis. I hope I was able to help and please have a wonderful Tuesday! ~Shasta

  43. Stacy 05/05/2014 at 4:21 pm

    Does your location in Altamonte Springs, FL accept competitor coupons including dollar off coupons?

    • Customer Care Customer Care 05/05/2014 at 10:52 pm

      Hello, Stacy. Albertson’s, LLC does not accept competitors’ coupons. If you have any questions about a specific coupon, I’d recommend speaking with one of our friendly store associates. Have a good night! ~Cindy

  44. Sam 06/05/2014 at 8:48 pm

    Does the Albertsons in 80906 double or triple coupons?

    • Customer Care Customer Care 07/05/2014 at 8:22 am

      Good Morning, Sam. At this time your store isn’t offering double/triple coupons. Be sure to keep an eye out on the weekly ad for great savings coming your way! ~Cindy

  45. Monica 14/05/2014 at 2:58 pm

    Hi, I’m in the 75052 zip code area. Will this Albertson’s be discontinuing their double or triple coupons in the near future?

    • Customer Care Customer Care 15/05/2014 at 12:00 am

      I’d be happy to check into this for you, Monica. Which location do you shop at? Thanks! ~Cindy

  46. shannon 15/05/2014 at 10:13 pm

    yes I heard that you will not be double and triple the cpns anymore in Texas. the main reason I shop with you is for that. Now you are going to be like Krogers what the heck .

    • Customer Care Customer Care 16/05/2014 at 2:20 am

      Hello, Shannon. There are only a select amount of stores that are still doubling and tripling coupons. If you would provide your zip code, we can check if any in your area still provide this service. We await your response.
      ~Stephanie

  47. Alice Lehnis 17/05/2014 at 8:01 pm

    I went to Albertson’s in Mesquite, TX where I shop and they told me that starting on May 27th they will no longer double/triple coupons. I was so disappointed to hear that. I enjoy sopping at Albertson’s. The staff is nice and I love the coupons deals. Now that this change is happening I will have to buy less at Albertson’s and buy those items at Walmart because it’s cheaper. I originaly switched from shopping at Tom Thumb to Albertsons because I saved so much more money. I wish you all did not have to take that coupon promotion away or offered deals that I could load to a card like Kroger does. Maybe there could be some other promotion to help out. The economy is rough and every dollar counts. Thank you for your time. Mrs. Lehnis

    • Customer Care Customer Care 18/05/2014 at 11:08 am

      Thank you for your feedback, Mrs. Lehnis. When the double triple coupon promotion was introduced it was designed a temporary marketing promotion that has lasted a few years. Less than 1 percent of our customers are participating in this promotion and are looking to make shopping easier for all our customer at Albertsons. By changing our coupon policy we will be able to introduce and participate in other manufacture promotions that we had to decline in the past due to our double triple promotions, so we are looking forward to bringing you new ways to save at Albertsons! Thank you for shopping at Albertsons and have a great rest of your day. ~Marie

  48. Kalli 19/05/2014 at 7:18 am

    Hello- As a mother of 5 I have admit that I never used to shop at Albertsons it was a little to expensive until I took up couponing and our Albertsons here in Texarkana double/trippled coupons. I actually saved enough to drive the extra few miles to go to it. When I last went shopping I was informed that they no longer double/triple coupons due to revenue loss. I’m not understanding how there is a loss when you get the full amount of the coupon back from the manufacture. What benefit is it to me now to come shop at your store? When Walmart price matches competitors ads/coupons and will also just give face value of the coupon. Albertson is 20 miles away/Walmart 6 miles away. With gas prices skyrocketing It is no longer in my benefit to shop at your store. Alot of us couponers are going to go where it is best deal for our family needs. So you will loose alot more customers. On the Avg I spent used to spend between $600.00/$800.00 a month with our family 7 and 3 big dogs. When I started shopping/couponing at Albertsons I was able to to cut that down to $400.00 to $600.00 a month. Which was a huge saving for our family but with taking away the double/triple of coupons you also took away the reason for me shopping at your store.

    • Customer Care Customer Care 19/05/2014 at 12:27 pm

      Thank you for your feedback, Kalli. When the double triple coupon promotion was introduced it was designed as a temporary marketing promotion that has lasted a few years. Less than 1 percent of our customers are participating in this promotion and we are looking to make shopping easier for all our customer at Albertsons. By changing our coupon policy we will be able to introduce and participate in other manufacture promotions that we had to decline in the past due to our double triple promotion. Please also know that we are only reimbursed for the face value of a vendor coupon and must absorb the cost of the double triple promotion into other areas of business. We do have some great promotions planned for the future, so keep an eye out. We hope you’re pleasantly surprised! ~Marie

  49. sondra 20/05/2014 at 5:36 pm

    hello i love in benton city washington and use the richland and kennewick washington albertsons i am going to start couponing due to lack of money and i was wondering if those albertsons double or triple coupons and to what amount? and if there is a limit to how many coupons you can double per transaction or if you can just do one big transaction?……………and if theres a limit of the number of coupons per a specific product you can have? thank you.

    • Customer Care Customer Care 21/05/2014 at 4:22 am

      Hey there, Sondra. At this time the Albertsons location you shop does not double coupons. They may on occasion double coupons when a coupon is in the weekly ad. A limit of 75 coupons per customer, per transaction, per day may be redeemed. I hope this helps. ~Cindy

  50. Allie 27/05/2014 at 4:33 pm

    What’s the coupon policy on BOGO on BOGO? Do they allow and does louisiana alberston double coupons?!

    • Customer Care Customer Care 27/05/2014 at 6:36 pm

      Hey Allie! I would be happy to see what information I can find on your area store regarding the policy on doubling coupons for BOGO. Which store do you shop at in Louisiana? I look forward to your response! ~Shasta

  51. Veronica 28/05/2014 at 8:17 am

    I was sad to learn that Albertsons in DFW area changed the coupon policy. It was the only store in my town that doubled coupons. For families on a budget this is was wonderful. Unless you overall lower your prices, I will no longer be able to shop at your store. I read your comment that only 1 % or your demographics use coupons but at my store I always saw others with coupons, I was not the only person in the store using coupons. I now will be driving 20 min. away to show at another store that does still double coupons.

    • Customer Care Customer Care 29/05/2014 at 3:48 am

      Thank you for sharing your feedback, Veronica. We certainly appreciate when valued customer such as yourself let us know how we are doing. Please be assured that your comments will be kept in mind for the future. Have a good day. ~Cindy

  52. alejandra maldonado 28/05/2014 at 10:09 pm

    Hi I’m writing you because today Ihad a very unpleasant shopping experience at the#1016 store i usually go to another Albertsons but today for I went to this one I bought 15 powerade as the ad said 15 limit then I try to purchase like 40 maruchan soup bowl and I had a coupon for every two sups the cashier never mention i could not buy that many until I show her the coupons she call the manager and he came and said that Albertsons was not a warehouse and that I could not buy that many that I had to leave for others costumers wich I answer I am leaving a lot more and he said I can limit you to wherever I want the person next to me in line said the same thing that he was being rude and If there was a limit they should enunciate it never coming back to that store Very bad experience they made me feel like I was stilling

    • Customer Care Customer Care 29/05/2014 at 4:04 am

      I’m sorry to hear that this was your experience, Alejandra. We take concerns such as these seriously, and would like to make this right for you. I’ll be sharing the details you have provided with the Store Director for their immediate review. You can expect further follow up from them by the end of the next business day. Thank you for bringing this to my attention, and I hope you have a good day. ~Cindy

  53. Emily 12/06/2014 at 4:53 pm

    Like many others in the DFW area, I am disappointed to learn that you have decided to discontinue doubling and tripling coupons. This was one of the main reasons I shopped at Albertsons as for the most part your prices are significantly higher than other local stores (and there are at least 7 competitors within a 6 mile radius). With the doubling of coupons, I found it manageable to shop my local Albertsons. I am fortunate that it won’t cause too much trouble for me personally to drive to another store where prices are more competitive and with certain stores price matching, I’ll still be able to take advantage of your price breaks for the most part. I hope it’s worth it upsetting some of your more loyal customers.

    • Customer Care Customer Care 12/06/2014 at 8:06 pm

      We regret your disappointment with the discontinuation of the double coupon promotion. When the program began it was introduced and designed as a temporary deal that lasted quite a while. It turns out that less than 1% of our customers were participating, so by making this change, we will be able to introduce and get involved with other manufacture promotions that we had to decline in the past. I’ll make sure your comments and thoughts are reviewed so that we can improve. ~Shasta

  54. Tanya L McMikle 16/06/2014 at 10:07 pm

    do Idaho stores double coupons?

    • Customer Care Customer Care 17/06/2014 at 12:02 am

      Hello, Tanya. As with any promotion, we like to keep things a surprise, so you’ll want to keep an eye on your store’s local circulars for the most up-to-date deals and offers. Have a good night. ~Cindy

  55. Pat 24/06/2014 at 11:01 pm

    I also shop in the Texarkana, TX (75501) area, and had used Albertson for years, (approximately 10 miles away) because of the double/triple policy. I also was informed in May they would no longer double/triple coupons so I checked around and found Brookshire’s in New Boston, (approximately 20 miles away) that doubles/triples but also has a loyalty card which I absolutely love because of being able to buy gas at a discounted price with reward bucks. It is a smaller store, but cleaner and friendlier workers when you do use coupons. The gas money I earn helps belay the additional cost of the longer drive. I would consider using Albertson’s again if they would have a coupon policy available to coupon users who would like to follow policy and return at least to double coupons. I spend around $200 a week stockpiling so I can give groceries/sundries to my children/grandchildren/great grandchildren usable gifts for birthdays/Christmas which they love. (We make it a game of shopping and they have fun.) Any information you can pass on to your upper levels would be appreciated.

    • Customer Care Customer Care 25/06/2014 at 3:09 pm

      Sorry to hear of your disappointment, Pat; we really appreciate your feedback. Originally when we began offering double coupons within our stores it was meant to be a temporary promotion and ended up lasting a lot longer than expected. We decided since there was a small number of people taking advantage of double coupons that we would move forward and look to different promotions and offers that would benefit all of our customers. Please be assured that we will keep you comments in mind for the future. Thanks for stopping by our page. ~Kimberly

  56. sarina simpson 20/07/2014 at 12:40 am

    dear customer care, one there is more than 1% couponing thru out your stores. two how did you get the info on 1%?, i think you need a new poll. three, if any of us have read this blog; we would know by now the automatic response for being asked the double and triple coupons. 1%, temporary, etc. etc. your automatic response sounds alike kroger here. as a company, you are going to have to get more creative, especially to us coupon users. there is alot of us, and i myself personally would not turn down a coupon and have been doing this couponing stuff all my life. my mum did it and took over after that and she still does it. i will be moving to portland next spring. and am already not sure i want to shop at your stores based on this blog. they have taken away our supers and triples here in the midwest already. it was heartbreaking. and then jack prices up to cover the costs of any coupons that were out for certain products. it has hurt us alot money wise. how would you convince me as a long time coupon user to shop your store when i arrive next yr? not that i like walmart, but there are other stores in that area. this is where you need to be creative in your response…….! i would be a brand new customer, i will have no choice but to buy food. how are u going to convince me to spend my money with you? and here is a kicker to add to it. my hubby just started working for kroger, which is is qfc there, but my favorite place to shop is meijers. good luck!

    • Customer Care Customer Care 20/07/2014 at 5:15 am

      We agree that coupons can be a fun way to save, Sarina. We are always looking for new ways for our customers to get great deals. We hope that you will enjoy the offers and promotions we come up with down the road. We will be forwarding your comments to our marketing team to have them address your concerns via email within 24 hours. ~Victor

  57. tracie 24/07/2014 at 6:29 pm

    I live in 76135 area and am new to couponing. I was wondering if our store still double and triples coupons and if so how does it work and is there restrictions I should be aware of in advance to shopping. Do all transactions with manufacturer coupons get automatically doubled and tripled?

    • Customer Care Customer Care 25/07/2014 at 4:01 am

      Great news, Tracie. Your area does still participate in double and triple coupons. Manufacturer Coupons up to and including 39 cents value will be tripled while coupons from 40 cents value up to and including 50 cents value will be doubled. The savings cannot exceed the cost of the item. You can check with the store for additional details. Hope this helps. ~Victor

  58. Tammy 26/07/2014 at 8:47 am

    I just recently got back into using my coupons and really loved shopping at our Albertsons in Alexandria, LA. It is always clean and the workers are nice. They do have some really good sales but I am really disappointed that they have stopped doubling and tripling our coupons. I have 2 kids and it’s not worth traveling to two different stores now that the program has been discontinued. I understand that it was meant to be a temporary promotion but it has also brought more business to our local store. Even if just 1% of your customers use then why not keep it. Now if 20% used it then I could understand. I love the limits on the items cause I believe it is crazy to buy 6 bottles of mustard etc… I really hope something can be done to bring the doubling and tripling program back. Although it really doesn’t look like it will since the comments of customer’s concerns started posting on here early last year.

    • Customer Care Customer Care 26/07/2014 at 10:09 pm

      Thank you, Tammy, for taking the time to contact us. I understand your concerns and would be happy to forward your comments along right away. ~Stephanie

  59. Kim 20/08/2014 at 12:05 pm

    Hey there,

    I was just hoping to get some claritity on the coupon policy for my store.
    I ran into Customer Service yesterday to grab up a copy of the coupon policy and I read through the papers and didn’t find anything about Doubling Coupons.

    Nothing on these papers said they did or did not- so I wasn’t sure.
    I asked the cashier after I’d grabbed some things but she wasn’t totally sure either and said something about how you can scan coupon’s twice- so I’m pretty sure we were on the same page, haha.

    I was just hoping to get a definite answer of whether or not my store doubles coupons and I really appreciate any help.

    My store is in 76148 off Rufe Snow in Watuaga, TX

    Kim

    • Customer Care Customer Care 21/08/2014 at 3:36 am

      Hello, Kim. Thank you for taking the time to contact us with your question. Your area does not double coupons, according to our information. If you have any further questions, comments or concerns please do not hesitate to contact us. ~Stephanie

  60. Britney L Andes 07/09/2014 at 6:20 am

    I would like the full current coupon policy for my local Albertsons.

    *Edit *address removed*

    PS please email me your reply so that I am sure to receive your response

    Thanks so Much!

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