Ramona, CA Sav-on Pharmacist Hailed Hometown Hero
May 13th, 2014
Albertsons Southern California Division associates are giving three cheers to Ramona Sav-On Pharmacist John Robertson for demonstrating exemplary customer service and following his instincts that in this case, saved a local senior citizen’s life.
Robertson first met 88-year old Murray Frankel on April 25, when the older man dropped off several prescriptions after a brief hospital stay. He promised to stop by within a day or two to pick them up. After Robertson’s shift ended that evening, he drove to Frankel’s home to deliver one prescription that was already filled. They sat and enjoyed a visit and the chance to become acquainted.
When Frankel failed to return for the remainder of his medications, Robertson called his home number but couldn’t reach him. After several tries and a sleepless night, he drove to the man’s home the next day only to find no one answering the door. When Robertson and a neighbor found Frankel’s Sunday newspaper on the driveway, they called deputies to investigate. Frankel was found inside injured and severely dehydrated. Robertson stayed to give paramedics information on his prescriptions.
For his gesture and concern, local residents of the Ramona Senior Center hailed Robertson a hometown hero and thanked him for coming to the aid of one of their dear friends.
And Albertsons division leadership and associates laud and thank Robertson as well, for his follow-through and good heart. It’s an honor to work with such fine individuals as he!
San Diego NBC affiliate, KNSD CH 7, interviewed Robertson and filed this story.