Data Security Update Non-Impacted

Updated: September 29, 2014

A Note to Our Valued Customers:

We were recently notified by our IT services provider, SUPERVALU, of a separate, more recent attempted criminal intrusion that sought to obtain payment card information in some of our stores. This separate intrusion apparently occurred in late August or early September.  We have been informed that different malware was used in this recently discovered incident than was used in the incident previously announced on August 14, 2014. The new malware may have captured account numbers, expiration dates, other numerical information and/or cardholder names.

Importantly, sensitive information (like Social security numbers, birthdates or driver’s license information), was not affected in either incident, because that information is not collected as part of the payment process.

We promptly notified federal law enforcement authorities of this separate criminal intrusion and we are cooperating in the efforts to investigate this matter and identify those responsible.  Third-party data forensics experts are supporting an ongoing investigation into these incidents.  There has been no determination at this point that consumer data has been stolen as a result of either event.

While our stores in other parts of the country were impacted, it’s important to note that our stores in Arizona, Arkansas, Colorado, Florida, Louisiana, New Mexico, Texas and Northern Utah were NOT impacted by this security issue.

We will update this web page with answers to your questions and additional information on the ongoing investigation into this incident. You may also always call us at 877-276-9637.

Thank you for your patience and understanding as we work through this issue. We value your business, as well as your trust, and we are committed to earning it.

Sincerely,

Bob Butler, Chief Operating Officer, Albertson’s LLC
Mark Bates, Senior Vice President & CIO

To view our press release from August 14, 2014, click here: Press Release

September 29, 2014 Press Release