The Watch that Went from Bogota to El Paso and Back
Dec 19th, 2012
Every week, thousands of boxes with fresh produce and flowers ship into and out of our distribution center in Tolleson, AZ. Many of those boxes are packed by hand – by workers at the farms that produce them – and every once in a while, we’ll find a stray pen or a piece of paper that made its way into the box before it was shipped. But this month, floral supervisor Jessica Zarate at our store on Kenworthy in El Paso found something a bit more unusual.
She found a watch. And she knew the worried owner of the watch was in Bogota, Columbia.
A few weeks ago, our floral buying team got an email from one of our suppliers, Queens Flowers, that a watch had fallen off the wrist of a worker who was packing an order that was destined for our Southwest division distribution center. The watch had sentimental value to the owner, so they were making every effort to recover it. They were able to tell us what kind of flowers the worker had been packing, so our fresh team at the distribution center opened every box trying to find it. Unfortunately, they didn’t, but they knew that they would have 103 floral departments who could also be on the lookout. Susie Matteri, floral buyer, sent the note from our vendor out to the floral teams at our stores in Arizona, Colorado, New Mexico and El Paso, TX with the plea for help to locate the missing watch. And after a couple weeks, the watch turned up at the Kenworthy store in Jessica’s floral department.
Jessica called Susie when she found the watch, and made arrangements for the watch to be shipped back to Queens Flowers who could get it back to the owner in Columbia. It was a simple act of kindness, but we know it means a great deal to everyone. Thank you, Jessica, for taking care of the people who help take care of us.