Vine & Cellar FAQs and T&Cs

Explore and shop the Vine & Cellar collection

Vine & Cellar FAQs and Terms and Conditions

Expertly Sourced

Explore a curated collection of wines, hand-selected by our Master of Wine, Curtis Mann, and his team.

Conveniently Shipped

Skip the lines & traffic. Have your favorite wines shipped to your front door.

Expanded Selection

Shop a broad selection of wine varietals and wine regions, with pours for every palate.

How is Vine & Cellar different from Grocery Delivery or DriveUp & Go™?

Vine & Cellar offers a curated collection of wines personally selected by our Master of Wine and expert buying team and includes many new and unique wines that may not be available in your local Albertsons store. All wines are ready to be shipped directly to your address in California, subject to shipping limitations, see below “Do you offer shipping in my area?”.

Do I need to be a Albertsons for U member to place an order on Vine & Cellar?

Yes, you need to be a Albertsons for U member to place an order on Vine & Cellar. But, Albertsons for U is free and easy to join—just click Sign In/Up on the top navigation and select “Create an Account.” For more information on our Albertsons for U program, see Albertsons for U.

Can I add a Vine & Cellar item to my Albertsons grocery delivery or DriveUp & Go™ order?

No, Vine & Cellar orders require a separate cart and transaction and are shipped directly to your address. Vine & Cellar orders may only contain wine.

Do you offer shipping in my area?

We currently only offer shipping to California addresses that are located in zip codes that are serviced by our normal grocery delivery service. This includes almost all major metropolitan and surrounding areas in the state of California. We do not offer delivery to P.O. boxes, regardless of where in California they are located.

Do shipping fees apply to orders placed on Vine & Cellar?

Yes, shipping fees apply for all Vine & Cellar orders and are based on the actual rates charged by our carrier. Actual courier rates are based on the size of your order and shipping destination.

How long will it take for my wine order to be delivered?

If orders are placed before 12:30 PM Pacific Time (Monday-Friday), they will typically ship same-business day. Otherwise, orders will typically be shipped the following business day. Once shipped, transit times are typically 1-2 days from our warehouse in Southern California. Unforeseen circumstances may occur and impact typical order processing and shipping times. You’ll receive a confirmation email when your order has shipped with more information on how to track your shipment.

Is there a minimum order amount?

No, there’s no minimum order amount required.

How do I check the status of an order?

Sign in to your Albertsons for U account and click "Orders" in the drop-down menu next to your name at the top of the page to view your order details and status.

Do I need to be present at the time of delivery? Who can accept my order?

Someone age 21 or over with a valid photo identification must be present at the time of delivery to provide identification, accept, and sign for delivery, as alcoholic beverages are an age-restricted item. If someone 21+ years old is not present at the time of delivery, delivery will not be made. Our carrier will likely leave a delivery notice if the initial delivery attempt was unsuccessful and will make two additional delivery attempts before the order is returned to our warehouse. If this happens, please contact Customer Support for next steps.

Do you deliver to businesses?

Yes, we deliver to business addresses in California, subject to shipping limitations, see above “Do you offer shipping in my area?”. We do not offer delivery to P.O. boxes, regardless of where in California they are located.

What types of payment do you accept on Vine & Cellar?

We accept Visa, MasterCard, Discover and American Express credit cards, and most bank-issued debit cards.

What can I expect to see on my card statement related to my order from Vine & Cellar?

The description of the charge associated with your Vine & Cellar order will appear on your card statement as “CellarAlbertsons#5799”.

If I’m a FreshPass subscriber, do I get free shipping?

No, Vine & Cellar orders are excluded from FreshPass members’ unlimited delivery benefits at this time.

Can I pick up my Vine & Cellar ordered items at my local Albertsons store?

No, Vine & Cellar orders are currently only available to be shipped directly to your address. Some items on Vine & Cellar may also be available for purchase in your local store—check your local Albertsons store for availability.

Can I cancel my order?

Yes, order cancellations may be made within 30 minutes of placing your order. Sign in and click "Orders" in the drop-down menu next to your name at the top of the page to view and cancel your order. Cancellations may not be made after 30 minutes of placing your order.

Can I make changes to my order?

No, no order changes or substitutions may be made to your Vine & Cellar order after it is placed.

What happens if an item is out of stock?

In rare instances, we may run out of certain items after you place your order. If an item in your order becomes out of stock, we will fulfill the rest of your order and note on the emailed receipt shipping confirmation that said item was out of stock. Unfortunately, we don’t offer product substitutions at this time.

Do Albertsons for U offers or discounts apply to Vine & Cellar orders?

No, Albertsons for U offers and discounts do not apply to Vine & Cellar orders.

Can I return wine from my Vine & Cellar order?

Yes, if you received the wine in error. By law, we’re only allowed to accept returns of alcoholic beverages if they were purchased in error. If you received the wrong wine or a wine you didn’t order, or if something was missing from your order, we encourage you to contact our customer support team at (877) 505-4040 to address the issue. Be sure to have your order number handy.

If I do receive wine in error, how do I return it? Can I return it to a store location?

If you receive wine in error, you can initiate a return online by using the Report an Issue link on our Contact Us page or by calling our customer support team at (877) 505-4040. Returns are not accepted at any store locations at this time.

I need help with my order or have an issue. How do I contact customer support?

Call us at (877) 505-4040 7 days a week from 5:00 AM to 10:00 PM Pacific Time and our support team will be happy to assist you.

Terms and Conditions

Thank you for checking out Vine & Cellar! These terms and conditions (the "Terms") outline how our direct-to-consumer wine product ordering and shipment service (“Vine & Cellar”) differ from the other offerings covered in our Terms of Use (the “TOU”) and privacy policy (the “Privacy Policy”). By placing an order through Vine & Cellar, you accept these Terms, our Terms of Use and Privacy Policy.

These Terms are subject to change by Company without prior written notice to you, at any time, in our sole discretion. The latest version of these Terms will be posted on the Site, and you should review these Terms before purchasing any product or services for, from, or related to Vine & Cellar. Your continued use and/or access of Vine & Cellar and/or the Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

1. Additional Ordering Terms

In addition to the general terms set forth in our TOU, when placing an order for products through Vine & Cellar, the following ordering terms and conditions also apply:

Minimum Age: You must be age 21 or older to order and/or purchase products through Vine & Cellar.
Order Cancellations: If you wish to cancel an order placed through Vine & Cellar, you must do so within 30 minutes of placing your order.
Changes to Orders: No changes, modifications, or substitutions whatsoever may be made to your Vine & Cellar order after it is placed.
Out of Stock products: From time to time, we may run out of certain products after you place your Vine & Cellar order. If a product in your Vine & Cellar order becomes out of stock, we will fulfill the rest of your order and note on email receipt shipping confirmation that said item was out of stock. You are not permitted to substitute any out of stock products in your Vine & Cellar order.
Company Loyalty Discounts: We may offer specific Vine & Cellar discounts, offers, coupons, and/or promotions (“VC Coupons”) from time to time, and any such VC Coupon may only be used for Vine & Cellar orders and no other Company online order or in-store. Except for VC Coupons, no other Company discounts, offers, coupons, or promotions are valid for Vine & Cellar orders or may be applied to Vine & Cellar orders and/or products.

2. Restrictions

The following restrictions and/or limitations apply for Vine & Cellar orders:

(a) Vine & Cellar orders may not be made for local delivery or pickup, they may only be made for shipment through our third party carrier.
(b) Vine & Cellar orders are excluded from Company’s FreshPass members’ unlimited delivery benefits.
(c) Vine & Cellar orders may not be combined with other Company grocery delivery or pickup orders.
(d) Vine & Cellar orders are not eligible for in-store pickup. Vine & Cellar orders and products are only available for shipment in California, to California addresses that are located in areas that are serviced by Company’s normal grocery delivery service. Vine & Cellar orders and/or products shall not be shipped to P.O boxes. Vine & Cellar orders and/or products may be shipped to California business addresses, subject to the terms herein.
(e) Certain Vine & Cellar products may also be available at your local Company store and/or on other pages of the Site, please check your local Company store and the Site for availability. The price of these offerings may vary from the prices listed on the Vine & Cellar Site.

3. Shipments; Delivery; Title and Risk of Loss

(a) We use third party delivery partners, couriers, and/or carriers (each a “Courier”) to ship and/or deliver Vine & Cellar orders. Title and risk of loss pass to you upon our transfer of the products to the Courier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. Couriers may have their own additional terms and conditions that apply to shipments conducted by them, all shipments will be subject to the respective Courier’s terms and conditions, along with these Terms. Please access the specific Courier’s terms and conditions to understand them fully.
(b) You will be responsible for all shipping, handling, and other Courier (defined below) fees (“Courier Fees”). Courier Fees apply for all Vine & Cellar orders and are based on the actual rates (and in some instances, the average of such actual rates) charged by our Courier. Actual Courier rates and fees are based on the size of your order and shipping destination.

4. Returns and Refunds

The following returns and refunds policies apply to Vine & Cellar orders:

(a) Returns: By law, we are only allowed to accept returns of alcoholic beverages if they were (i) purchased or received in error or (ii) damaged when received. No other returns or requests for returns will be accepted. If you believe you purchased or received the wrong wine or a wine you didn’t order, or received a damaged product, you may request a return for that specific erroneous product with documentation of your order. Return requests will be accepted or rejected in our sole discretion.

Returns are not accepted at any store locations at this time. Wines received in error and damaged products may not be returned to Company store locations. To process a return request for a Vine & Cellar product, submit a request or call our customer support team at (877) 505-4040.

(b) Refunds: If your Vine & Cellar return request is accepted, we will process a refund for the product back to your original form of payment. It may take up to ten (10) days for your refund to be processed and for you to receive the funds in your account or credited back to your card. Decisions regarding returns and refunds by us are final.

5. Goods Not for Resale or Export

You agree to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying products or services from the Site and Vine & Cellar for your own personal or household use only, and not for resale or export. Products and services purchased from the Site and from Vine & Cellar may be controlled for export purposes by export regulations, including but not limited to, the Export Control Reform Act of 2018 (ECRA) (Title XVII, Subtitle B of Pub. L. No. 115-232), the Export Administration Regulations (15 C.F.R. 768-799) for which ECRA is permanent statutory authority, the International Traffic in Arms Regulations (22 C.F.R. 120-128 and 130) and their successor and supplemental regulations (collectively, "Export Regulations").