FreshPassTM Terms & Conditions

FreshPassTM is a grocery delivery subscription program that waives the delivery fee for scheduled deliveries on orders of $30 or more for a Subscription Fee and provides special perks to subscribers (as described in more detail below). Service fees, special handling fees, and/or taxes may still apply and may not be covered by this FreshPass. These terms apply in addition to our eCommerce Terms Of Use.

MINIMUM PURCHASE IS REQUIRED. The FreshPass is only applicable for orders of $30 or more (calculated based on pre-tax subtotal of all qualifying items in cart at checkout, excluding alcoholic beverages, tobacco and fluid dairy products).

One FreshPass per account. [Note: If multiple eCom registered customers use a single address, your FreshPass cannot be used by multiple accounts] FreshPass cannot be transferred or assigned.

YOUR FRESHPASS WILL AUTOMATICALLY RENEW AT EXPIRATION OF YOUR CURRENT SUBSCRIPTION PERIOD, AND THE THEN-CURRENT SUBSCRIPTION FEE (PLUS APPLICABLE TAXES) WILL BE AUTOMATICALLY CHARGED AT THE TIME OF RENEWAL WITH AN ACTIVE CREDIT CARD ON FILE IN YOUR ACCOUNT, UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD [AS DESCRIBED BELOW]. You authorize us to automatically charge your default payment card the then-current price for your renewed subscription order. We will continue placing your subscription orders and charging your payment card until you cancel your subscription. If you would like to change your payment method you are responsible for updating your billing in Your Account Settings You represent and warrant that all billing information you provide to us is truthful and accurate and you are authorized to use the payment method in the manner contemplated here. If the payment method you provided to us is declined or if a payment was not successfully made by you, you remain responsible for any uncollected amounts. If a payment is not successfully made and you do not cancel your account, we may suspend your access to the subscription, including without limitation your FreshPass subscription, until we have successfully charged a valid payment method.

“ALBERTSONS COMPANIES SUBS” will appear as the merchant on your credit card statement representing the fee charged for your FreshPass..

For Monthly Subscriptions: We will send you a reminder email at least 3 days before payment is due to the email address listed in your account.

For Annual Subscriptions: We will notify you at least 30 days in advance of your annual subscription renewal date by email to the email address listed in your account.

CANCEL AT ANY TIME. If you want to cancel your FreshPass or if you would like to change which credit card is charged or your email address, you can make the change in Your Account Settings. Click on the “FreshPass” section and select Cancel or Change Payment Card. You can also cancel by emailing us at deliverysupport@safeway.com or by calling us toll-free at 1-877-505-4040. Refunds of eligible paid subscription fees will be made as described below.

REFUND POLICY

You may cancel within the first 15 calendar days of your paid subscription and receive a full refund of the subscription fee you paid, but you will only receive a full refund if you have not placed any orders using your subscription during the initial 15 calendar day period.

If you cancel within the first 15 calendar days of your paid subscription and you have placed orders using your subscription during that initial 15 calendar day period, you will not be eligible for a refund, but you can continue to enjoy your scheduled deliveries free of the delivery fee through the end of your billing period and your subscription will not be renewed when the subscription period ends.

If you cancel within the first 15 calendar days of your paid subscription and you have placed orders using your subscription during that initial 15 calendar day period, you will not be eligible for a refund, but you can continue to enjoy your scheduled deliveries free of the delivery fee through the end of your billing period and your subscription will not be renewed when the subscription period ends.

If you cancel after the first 15 calendar days of your paid subscription, you will not be eligible for a refund, but you can continue to enjoy your scheduled deliveries free of the delivery fee through the end of your billing period and your subscription will not be renewed when the subscription period ends.

30 DAY FREE TRIAL

You may be given the opportunity to test our FreshPass Program through a 30-Day Free Trial . Only one Free Trial subscription is available per account holder. You will be required to provide a valid credit card when you register for the Free Trial. Unless you cancel your subscription prior to the expiration of the Free Trial period, your trial will be converted into a paid subscription and your credit card will be charged the then-current applicable Subscription Fee covering the next month or year (depending on the trial plan chosen). Your FreshPass will automatically renew at the end of each subscription period for another month or year period (depending on the plan chosen) and your credit card will be charged each month or year (depending on the plan chosen) until you cancel. TO AVOID BEING CHARGED you must cancel your FreshPass before the end of the 30-Day Free Trial period or the then-current paid subscription period. If you want to cancel your FreshPass Free Trial, you can make the change in Your Account Settings. Click on the “FreshPass” section and select Cancel or Change Payment Card. You can also cancel by emailing us at deliverysupport@safeway.com or by calling us toll-free at 1-877-505-4040 . You may only use this Free Trial Offer once. Albertsons reserves the right, in its absolute discretion, to withdraw or to modify this Free Trial Offer and/or the 30-Day Free Trial Terms and Conditions at any time without prior notice and with no liability.

OFFER DETAILS : $20 off $75 purchase

Subscribers will receive $20 off their first subscription order of $75 or more placed by 12/31/2021. For clarification, Subscriber must spend a minimum of $75 to receive the $20 discount. Minimum purchase calculated prior to tax and based on subtotal of all qualifying items in cart at checkout excluding alcoholic beverages (where available), tobacco and fluid dairy products This offer is not valid on orders fulfilled by by third party platforms. SUBJECT TO APPLICABLE SERVICE FEE. Order must be placed by 12/31/2021. VALID ONLY FOR FIRST TIME ONLINE GROCERY ORDERS WITH SUBSCRIPTION. LIMIT 1 PER HOUSEHOLD. May not be combined with any other free/reduced delivery or service fee offer. We reserve the right to modify or cancel offers and/or to correct typographical, pictorial and other ad or pricing errors.

CHANGES TO SUBSCRIPTION FEES

Albertsons may change the monthly or annual fee charged for FreshPass at any time, but we will send you an email notifying you of the change and the new subscription fee at least 30 days before the new Subscription Fee goes into effect. You should check your junk folder to make sure you are receiving email communications from us. Any such fee change will be charged to your credit card on the subscription billing cycle that starts 30 days after we give you notice of the change. You can cancel at any time before the new Subscription Fee goes into effect to avoid any increased Subscription Fee. If you fail to cancel your subscription prior to the subscription renewal date you will have agreed to pay the revised subscription fee.

CHANGES

These terms and conditions are subject to change at any time in Albertsons sole discretion. Your continued use of FreshPass after such changes will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your FreshPass subscription at any time in its sole discretion.

CONTACT US

If you have any questions about these Terms or requests for additional information, please call our Customer Support Center line toll-free at (877) 276-9637, or send us an email at  deliverysupport@safeway.com or a letter at the following mailing address:

Customer Support Center
Albertsons Companies, Inc.
M/S 10501 P.O. Box 29093
Phoenix, AZ 85038-9093

Rewards & Perks Specific Terms

Rewards Don’t Expire

So long as you maintain your paid monthly or annual FreshPass subscription, gas and grocery Rewards (as defined in the Just for U Terms) you earn will not expire. (Rewards earned previously will follow the current rewards expiry). That means that your verified Rewards total, as long as you remain a subscriber, will decline only when you use those rewards for fuel, grocery or other applicable experiences or discounts. Otherwise, the Rewards will remain in your account (unless applicable law otherwise requires) until your FreshPass subscription ends or the FreshPass program is terminated by Albertsons. If your FreshPass subscription is cancelled or expires for any reason, your Rewards will expire 1 month after the calendar month in which that account closed or expired.

PERK DETAILS: $5 promotional credit

New paid annual FreshPass subscribers will earn one monthly credit valued at $5 every month from the start of their FreshPass subscription through December 31, 2021. Existing FreshPass annual paid subscribers will receive one monthly credit valued at $5 every month from June 2021. Credits can be applied to in-store or online purchases of qualifying products. Subscribers must clip the $5 coupon in their FreshPass gallery to activate the credit and to redeem the credit. Minimum $5 purchase of qualifying products required to use the credit, excluding taxes and fees. Promotional credit cannot be exchanged for cash or gift card and may not be reissued or prorated for refund. $5 promotional credit cannot be used towards alcohol, lottery, money orders, prescriptions and copays, postage stamps, prepaid cards, gift cards, newspapers and magazines, milk (where required by law or regulation), bottle deposits, bus passes, hunting and fishing licenses, any imposed governmental fees and items reimbursed by a government health plan, all the preceding of which are excluded from qualifying products.

PERK DETAILS: Starbucks®Monthly Perk

FreshPass™ members will be issued a monthly Starbucks® perk, which will be determined by Albertsons in its sole discretion, subject to availability and subject to change. Offers are personalized to the FreshPass™ member and store associated with the member’s loyalty account.

Members can select their perk/offer through their FreshPass™ gallery, by clipping the coupon. Offers will be posted monthly for members to clip. Offers will expire at the end of each month in which the offer is issued and cannot be carried over to the next month. These offers have no cash value and can only be used at our participating in-store Starbucks Cafés.

For a list of our participating in-store Starbucks Cafés click here.

PERK DETAILS: 5% off O Organics®& Open Nature® products

This offer is available to FreshPass members only. 5% discount on O Organics® and Open Nature® items apply to qualified purchases in a single transaction. Percentage discount calculated after deduction of promotional and loyalty card savings, coupons and all other discounts, offers and savings. Qualifying purchases exclude: alcoholic beverages, tobacco products and fluid dairy. 5% O Organic® and Open Nature® items also does not include bulk/random weight products. Offer must be clipped from FreshPass gallery each month in order to receive the 5% discount.

PERK AND REWARDS CHANGES

These perks and rewards are subject to change at any time in Albertsons sole discretion. Your continued use of FreshPass after such changes will be deemed your acceptance of revised terms, which will apply to your subscription. Albertsons reserves the right to accept, refuse, or cancel your FreshPass membership at any time in its sole discretion.